When you accidentally delete an item from your mailbox, you can often recover it. The first place to look for a deleted item, such as an email message, calendar appointment, contact, or task is the Deleted Items folder. If it's not there, you might still be able to recover it by using Recover deleted items, depending on settings that are controlled by your IT administrator.
This article is for Outlook Web App, which is used by organizations that manage email servers running Exchange Server 2013 or 2010. If you're using Office 365 or Exchange Server 2016, your email program is Outlook on the web. For help with Outlook on the web, see Get help with Outlook on the web. |
Recover an item from your Deleted Items folder
When you delete an email message, contact, calendar item, or task, it's moved to the Deleted Items folder.
In a web browser, sign in to Outlook Web App using the URL provided by the person who manages email for your organization. Enter your user name and password, and then select Sign in.
In your email folder list, select Deleted Items.
To restore an email message, do one of the following:
To restore a message to your inbox, right-click the message, then select Move > Inbox.
To restore a message to a different folder, right-click the message, then select Move > More. Choose a folder location and then select Move.
To restore other types of items:
To restore a contact, right-click it, then select Move to Contacts.
To restore a calendar item, right-click it, then select Move to Calendar.
To restore a task, right-click it, then select Move to Tasks.
Tips for recovering items in your Deleted Items folder
If you delete a folder, it's moved to the Deleted Items folder and appears as a subfolder. To recover it (and all the items it contains), right-click the deleted folder, select Move, and then select a folder to move it to.
Your admin might have set up a policy to delete items from your Deleted Items folder after a certain number of days. Just like when you deleted an item, items deleted by a policy are moved to the Recoverable Items folder. So if you can't find something in your Deleted Items folder, look for it in the Recoverable Items folder.
Recover an item that's no longer in your Deleted Items folder
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If you can't find an item in the Deleted Items folder, the next place to look is the Recoverable Items folder. This is a hidden folder that items are moved to when:
They're deleted from the Deleted Items folder.
The Deleted Items folder is emptied, either by you or by a policy set by your IT administrator.
You delete an item by selecting it and pressing Shift+Delete.
To view and recover items that have been moved to the Recoverable Items folder:
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In a web browser, sign in to Outlook Web App using the URL provided by the person who manages email for your organization. Enter your user name and password, and then select Sign in.
In your email folder list, right-click Deleted Items, then select Recover deleted items.
If necessary, use the search box to find the item you want to recover.
When you find the item, select it, and then select Recover.
Recovered items are moved to the default location for each item type.
Messages go to your Inbox.
Calendar items go to your Calendar.
Kp system astrology sub lord's prayer. Contacts go to your Contacts folder.
Tasks go to your Tasks folder.
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Tips for recovering items in your Recoverable Items folder
The deleted date for an item in the Recoverable Items folder is when the item was moved to the Deleted Items folder. It's not the date the item was moved to the Recoverable Items folder.
Items in the Recoverable Items folder don't have icons, so they all look very similar.
If you're looking for a contact, look for an item that has the name of the person, but no subject line.
If you're looking for a calendar appointment, look for an item that doesn't have a person's name or a subject line.
If you're looking for a contact, calendar appointment, or a task look for the text of that item.
To recover multiple items, hover over each item and select the checkbox next to it, select Recover.
You can also recover multiple adjacent items by selecting the checkbox for first item, holding down the Shift key, and then selecting the checkbox for the last item. When all items are selected, select Recover.
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You can purge items from the Recover deleted items list. Just select the item and then select Purge. If you purge an item, you won't be able to use Recover deleted items to get it back. Purging a message won't remove it from any backups that were made before you purged it.
Your organization might have specified how long items in the Recoverable Items folder are available for recovery. For example, there might be a policy that deletes anything that’s been in your Deleted Items folder for 30 days and another policy that lets you recover items in the Recoverable Items folder for up to another 14 days.
Do you need instructions for another version of Outlook?
Outlook stores emails, address book entries, and other data in a PST (Outlook Personal Information Store) file. If you made a backup of the PST file or need information from a different PST file, restore it through Outlook. Losing this information can be scary, but Outlook makes it really simple to restore the data so that you can recover your Outlook contacts and emails.
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Instructions in this article apply to Outlook 2019, 2016, 2013, 2010, 2007, 2003; and Outlook for Office 365.
Restore an Outlook PST File for Mail, Contacts, and Data
If you have a backup copy of a PST file and want to restore the data in the PST file, import the backup PST file. You can use this backup PST file to restore the Outlook data to the same computer, to a different computer, or to a different email account.
Go to File > Open & Export > Import/Export. In Outlook 2007 and 2003, go to File > Import and Export.
Choose Import from another program or file, then select Next.
Choose either Outlook Data File (.pst) or Personal Folder File (PST) depending on the version of Outlook you use, then select Next.
Select Browse to find and select the PST file that you want to import data from.
Outlook may check for a backup.pst file in the DocumentOutlook Filesfolder. Select Browseto change where it searches.
- Replace duplicates with items imported: Imports all data and replaces data in the existing PST file that is the same.
- Allow duplicates to be created: Imports all data and creates a duplicate of items that are the same. Every email and contact is imported even if these items are in the existing PST file.
- Do not import duplicates: Data that matches the existing file is not imported.
Select the folder to import from (optional), whether to Include subfolders,and where to import. Select Filter to filter certain emails to import.
If you do not have a backup copy of your Outlook data and want to recover the PST file, use a file recovery program and search for .PST as the file extension.
How to Add a New PST Data File to Outlook
If you want to restore a PST file into Outlook and use it as another data file, add the PST file as a second account along with the default one.
Go to File > Account Settings > Account Settings.
In the Account Settings dialog box, go to Data Files.
Select the location of the PST, choose the file name, then select OK.
Highlight the PST file and select Set as Default to make it the new default data file.